Comprehensive Network Operations, IT Infrastructure and Remote Support

Managed IT Services - Proactive in every approach

Managed IT services is the proactive maintenance of the IT environment in order to maintain 24/7 uptime. Since technology involves systems and as well known, systems may fail, there comes the need for regular maintenance. Outsourced IT services can just work well for you. The products include servers, routers, switches, personal computers, software and storage. Event log monitoring does help a company to get much from the IT infrastructure. Capacity planning and software updates cannot be left behind. Managed services are upfront in dealing with email and network problems, network connectivity issues, data backups, pc failures, server hardware, website issues and virus cleaning and protection.

BlueShield Managed IT Services Features

MIS - A Complete, Cost effective and Flexible solutions for your IT needs.

• 24x7x365 Help Desk/Support Available
• ITILv3 Compliant Help/Service/Support Desk
• Remote Desktop management
• Network management, monitoring and maintenance
• Hardware and software maintenance and monitoring
• PDA / Blackberry / Smartphone Support
• Backup and disaster recovery
• Remote Control Support Available
• Web based ticketing and tracking system, providing timely and efficient problem resolution
• Logging of all customer contacts, problem types, and tracking of all incidents through resolution
• Timely issue escalation
• 5-Day by 12-Hour Support Standard

BlueShield Managed IT services - Benefits

MIS - keeping your people and business productive.

• Secure remote control – Even as your IT environment is physically away, monitoring is done and still secure. All possible will be done to ensure uptime.
• Proactive alerts – When monitoring is done remotely, users can be alerted of any possible loopholes for failures and the changes that will be involved to avoid this.
• Fixed monthly rates – Even as technical support is being outsourced, chances for raising the monthly budget are very minimal. Your IT budget may go down if you appoint a third party Vendor. You should do some prior research before appointing a vendor.
• Dedicated help desk support - This will help your IT issues get sorted quickly while on phone or via emails.

How BlueShield Technology delivers managed IT services?

MIS - we ensure reliability and stability of your IT assets.

BlueShield technology is built on the basis that management of IT services for businesses is not same as a "do it yourself" issue. Therefore, it is essential for businesses to get a vendor like BlueShield for all your IT needs. With BlueShield, you are guaranteed to get what you need. Our services are reliable, of quality and timely.

MIS - In Action

A ticket will be logged in at the BlueShield support contact center with all details of the problems and any supportive information. Tier-1 troubleshooting is done to see if there will be a quick fixing of the problem. A ticket number will be raised for the problem and this can be used later if the problem arises.The support team is armed with remote support tools in order to gather information of client’s problem in addition to information given by the client himself. If the problem is beyond Tier-1, it is escalated to Tier-2, where it will be picked up by our support engineers to perform further troubleshooting and resolutions or where applicable on-site visits. Here also, all works performed are recorded against the ticket, and engineers works towards effective resolutions with any furutre recommendations.

What makes BlueShield stands out?

BlueShield MIS – Virtual Extension to your IT staff

In addition to making sure your application and network is operating at peak levels, our team has an World Class organized  Remote Support & Helpdesk service centre that excels in providing Tier-1 support for end user, complementing your internal IT staff’s capabilities while offloading basic support issues to our highly trained and certified engineers and technicians . BlueShield provides multiple ways of registering service request by telephone, email and remote support for industry standard or customized applications, “how-to” questions, and hardware level issues.If need be, technical teams may be send to the site and rectify the problem physically.

What to do next?

For more information, please give our technical team an obligation free call at 1300856525 or Contact our Support Center